Get in touch

Got any questions? Just fill in the form below and we’ll do our best to get back to you as soon as possible.

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    We will only use your contact information to help us find your Railcard account if you have one.


Railcard Team

If you need to get in touch we're open 09:00 to 17:00 every day except for Christmas Day.

Tel: 0345 3011 654

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.


Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Tel: 0300 123 0860


Transport Focus
PO Box 5594
Southend on Sea